# American Family Hail Claim in Phoenix? Dreams Restored or Your Shop

> American Family’s Dreams Restored network is optional. How your Phoenix hail claim works, whose guarantee applies, and how to get $0 out of pocket on qualifying claims.

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- Business: DG Collision Center, 693 Metro Park Cir #20, Lewisville, TX 75057 — (972) 219-0864 (text: 817-907-2822) — since 1978
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- Last generated: 2026-08-14

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# AMERICAN FAMILY HAIL CLAIM IN PHOENIX? YOUR CHOICES

Quick Answer

Report a comprehensive claim through MyAmFam, My Account or 1-800-692-6326, using October 20, 2026 for the East Valley or October 21 for north Phoenix and Glendale. American Family’s Dreams Restored Program is its repair network, with a lifetime workmanship guarantee backed by the company for as long as you own the vehicle. It’s optional: American Family says it will also work with you and a shop of your choice, and Arizona law (A.R.S. § 20-468) lets you choose any shop. Qualifying American Family hail claims at DG Collision Center’s Phoenix shop are $0 out of pocket: American Family pays the repair, we cover the first $1,000 of your deductible, and you drive a free loaner.

By [Shah Jiwani](https://dgcollision.com/about/shah-jiwani/) · Owner, DG Collision Center
Updated November 4, 2026
3 min read
I-CAR Gold Class · PPG Certified

The Longer Answer

## DREAMS RESTORED OR A SHOP YOU PICK

| | Dreams Restored shop | A shop you choose |
|---|---|---|
| Estimates | American Family says no need for multiple estimates | You upload photos; your shop sends its estimate |
| The bill | Shop bills American Family, which pays minus your deductible | American Family works with you and the shop |
| The guarantee | Lifetime workmanship, backed by American Family | The shop stands behind it; ours is a written lifetime warranty, except mechanical |
| The process | Handled inside the program | In its words, "a bit different — but still simple" |

American Family’s page doesn’t lay out hail-specific steps, so ask your adjuster if something about your claim looks different.

## WHAT TO DO WITH YOUR PHOTOS AND ESTIMATE

Photos are a start. Uploading through the app gets the claim moving. Take the hood, roof and trunk at a low angle in good light. Expect the first number to reflect only what those pictures show.

Then the real count. We mark the dents under PDR lights, write the count panel by panel, and send your adjuster the estimate and photos. Under A.A.C. R20-6-801(E)(3), Arizona insurers have 10 working days to reply to a claimant’s communication that reasonably suggests a response is expected.

Your costs. On qualifying claims from the October 20–21 storms, we cover the first $1,000 of your deductible; if yours is higher, it’s case by case, and we do our best. You keep one of our 30+ Phoenix loaners for the length of the repair, free to you, and American Family is billed only if your policy includes rental coverage. See [hail damage repair in Phoenix](https://dgcollision.com/hail-damage-repair-phoenix/) for pickup and pricing.

American Family Insurance® and Dreams Restored are marks of American Family Mutual Insurance Company. DG Collision Center is an independent repair shop, not affiliated with or endorsed by American Family. Program details are from amfam.com, checked November 2026. General information, not legal advice.

### American Family Claim Open?

Text your claim number and photos to (602) 935-6008. We’ll write the count, send it to your adjuster, and line up pickup and your loaner.

Text Damage Photos
Call (602) 935-6008

Related Questions

## ASKED ALONGSIDE THIS ONE

**Q: Do I have to use a Dreams Restored shop in Phoenix?**

A: No. American Family says it will work with you and a shop of your choice, and A.R.S. 20-468 gives you the right to choose any repair facility.

**Q: Does American Family’s guarantee apply at your shop?**

A: Its lifetime workmanship guarantee applies at Dreams Restored shops. At ours, the repair is covered by our own written lifetime warranty on everything except mechanical.

**Q: How do I send American Family my photos?**

A: American Family says you can upload them in the MyAmFam app or My Account. You can text the same photos to us at (602) 935-6008.

**Q: Who pays the shop if I don’t use the program?**

A: American Family says the process is a bit different and that it works with you and your shop. Ask your adjuster how payment will be handled on your claim.

Also read: [Allstate](https://dgcollision.com/answers/allstate-hail-claim-phoenix/) · [USAA](https://dgcollision.com/answers/usaa-hail-claim-phoenix/) · [Farmers](https://dgcollision.com/answers/farmers-hail-claim-phoenix/) · [Liberty Mutual / Safeco](https://dgcollision.com/answers/liberty-mutual-safeco-hail-claim-phoenix/) · [Who pays the shop?](https://dgcollision.com/answers/do-i-pay-the-shop-or-does-insurance-hail-arizona/) · [Hail damage repair in Phoenix](https://dgcollision.com/hail-damage-repair-phoenix/)