# Kemper or Infinity Hail Claim in Phoenix? Check Your Card > Infinity is also an agency selling several carriers, so read your card first. Kemper says you choose the shop. How your hail claim works in Phoenix, se habla español. - Canonical page: https://dgcollision.com/answers/kemper-infinity-hail-claim-phoenix/ - This file: Markdown twin of the page above (clean text for AI assistants and crawlers) - Business: DG Collision Center, 693 Metro Park Cir #20, Lewisville, TX 75057 — (972) 219-0864 (text: 817-907-2822) — since 1978 - Hours: Mon–Fri 8:30am–5:30pm, Sat 10am–1pm, closed Sunday · 24/7 towing · 4.9/5 on 500+ Google reviews - Full site index for assistants: https://dgcollision.com/llms.txt - Last generated: 2026-08-14 --- # KEMPER OR INFINITY HAIL CLAIM IN PHOENIX? CHECK YOUR CARD Quick Answer Read your insurance card first. Infinity Insurance Agency says your claim is handled by the carrier on your card, and it sells policies from several, including Kemper Auto, Progressive and Bristol West. If it says Kemper, file online or at 800-353-6737. Use the storm date: October 20, 2026 for the East Valley, October 21 for north Phoenix and Glendale. Kemper’s claims help page says, "You have the choice of where to have your vehicle repaired," and Arizona law (A.R.S. § 20-468) agrees. Hail needs comprehensive coverage. Qualifying claims at DG Collision Center’s Phoenix shop are $0 out of pocket: your insurer pays the repair, and we cover the first $1,000 of your deductible. [Lea esta página en español →](https://dgcollision.com/es/respuestas/reclamo-granizo-kemper-infinity-phoenix/) By [Shah Jiwani](https://dgcollision.com/about/shah-jiwani/) · Owner, DG Collision Center Updated November 4, 2026 3 min read I-CAR Gold Class · PPG Certified The Longer Answer ## WHAT KEMPER SAYS, AND WHAT IT MEANS | Question | Kemper’s answer | What it means | |---|---|---| | Do I have to use the network? | "You have the choice of where to have your vehicle repaired." | The Kemper Repair Network is there if you want help finding a shop | | Who gets paid? | "Payment is made directly to you or the repair shop managing your repairs." | Ask which one applies, so you know where the money lands | | What if it costs more? | The repair shop contacts Kemper about additional damage, and another estimate may be needed | That is the supplement step; we send it with photos | | Do I have to repair it? | "If you don’t repair, we will issue payment to you minus your deductible." | A lender can still have a say on a financed car | | Do I owe my deductible? | Yes, on a claim you are responsible for it | On qualifying claims here, we cover the first $1,000 | ## THE NAME ON THE SIGN ISN’T ALWAYS THE COMPANY Infinity is also an agency name. Infinity Insurance Agency has Arizona locations and lists a range of carriers for claims: Kemper Auto at 1-800-353-6737 for policies beginning with 10 or 50, Progressive at 1-800-776-4737, and Bristol West at 1-800-274-7865, among others. Calling the wrong company can cost you a week. If you’re stuck, Infinity’s agents can help at 1-855-478-3705, including in Spanish. Check for comprehensive. Many budget policies are liability only, which pays for the other driver’s car, not hail on yours. Your declarations page will say. If there’s no comprehensive, a cash repair may still make sense: $75–$200 per dent for dents up to about half-dollar size; larger ones are priced after inspection. You won’t be treated differently here. Your right to choose a shop doesn’t depend on your premium. Under A.A.C. R20-6-801(H)(5), your insurer’s estimate must be an amount that can reasonably be expected to repair the car properly, and you get a copy. Your costs. On qualifying claims from the October 20–21 storms, the first $1,000 of your deductible is on us; above that, case by case, and we do our best. You drive one of our 30+ Phoenix loaners, free to you, and se habla español at (602) 935-6008. See [car hail repair in Phoenix](https://dgcollision.com/hail-damage-repair-phoenix/) for pricing and pickup. Kemper® and Infinity® are marks of their respective owners. DG Collision Center is an independent repair shop, not affiliated with or endorsed by Kemper, Infinity Insurance Agency or the other carriers named. Quoted language is from kemper.com and infinityauto.com, checked November 2026. General information, not legal advice. ### Not Sure Who Your Carrier Is? Text a photo of your insurance card and the damage to (602) 935-6008. We’ll help you find the right claims number and set up the repair. Text Damage Photos Call (602) 935-6008 Related Questions ## ASKED ALONGSIDE THIS ONE **Q: Do I have to use the Kemper Repair Network in Phoenix?** A: No. Kemper says you have the choice of where to have your vehicle repaired, and A.R.S. 20-468 gives you the right to choose any repair facility. **Q: I bought from Infinity. Who handles my claim?** A: The carrier on your card. Infinity Insurance Agency says the carrier handles the claim, and it lists claims numbers for the carriers it sells. **Q: Does liability-only insurance cover hail?** A: No. Liability pays for damage you cause to others. Hail on your own car needs comprehensive coverage, which your declarations page will show. **Q: ¿Me pueden atender en español?** A: Sí. Llame o mande un texto al (602) 935-6008, las 24 horas. Vea también nuestra [página en español](https://dgcollision.com/es/respuestas/reclamo-granizo-kemper-infinity-phoenix/). Also read: [Progressive](https://dgcollision.com/answers/progressive-hail-claim-phoenix/) · [Root](https://dgcollision.com/answers/root-hail-claim-phoenix/) · [Claim denied?](https://dgcollision.com/answers/hail-claim-denied-arizona/) · [Does insurance cover hail?](https://dgcollision.com/answers/does-car-insurance-cover-hail-damage-in-arizona/) · [Car hail repair in Phoenix](https://dgcollision.com/hail-damage-repair-phoenix/)