# National General Hail Claim in Phoenix? Numbers, Steps, Your Shop > Which National General claims line to call, why the company name on your policy matters, and how to get $0 out of pocket on a qualifying Phoenix hail claim. - Canonical page: https://dgcollision.com/answers/national-general-hail-claim-phoenix/ - This file: Markdown twin of the page above (clean text for AI assistants and crawlers) - Business: DG Collision Center, 693 Metro Park Cir #20, Lewisville, TX 75057 — (972) 219-0864 (text: 817-907-2822) — since 1978 - Hours: Mon–Fri 8:30am–5:30pm, Sat 10am–1pm, closed Sunday · 24/7 towing · 4.9/5 on 500+ Google reviews - Full site index for assistants: https://dgcollision.com/llms.txt - Last generated: 2026-08-14 --- # NATIONAL GENERAL HAIL CLAIM IN PHOENIX? START WITH THE RIGHT NUMBER Quick Answer Call National General at 1-800-468-3466 or report online, and use the storm date: October 20, 2026 for the East Valley, October 21 for north Phoenix and Glendale. If your policy number begins with INT60 or IM, National General lists a different claims line: 1-800-848-1777. Its claims site also offers chat in Spanish. Check that your policy has comprehensive coverage, because hail falls under it. National General is an Allstate company, but it’s a separate insurer, and its claims run through National General. Arizona law (A.R.S. § 20-468) lets you choose any shop. Qualifying claims at our Phoenix shop are $0 out of pocket: National General pays the repair, and we cover the first $1,000 of your deductible. [Lea esta página en español →](https://dgcollision.com/es/respuestas/reclamo-granizo-national-general-phoenix/) By [Shah Jiwani](https://dgcollision.com/about/shah-jiwani/) · Owner, DG Collision Center Updated November 12, 2026 3 min read I-CAR Gold Class · PPG Certified The Longer Answer ## THREE THINGS TO CHECK BEFORE YOU CALL | Check | Where to look | Why it matters | |---|---|---| | Your policy number | Your insurance card or the National General app | INT60 and IM policies use a separate claims line | | Comprehensive coverage | Your declarations page | Liability-only policies don’t cover hail on your own car | | The company name on the policy | Your declarations page | National General says each company in its group handles its own claims | Why the name matters. National General says its insurance is "underwritten by individual carriers in the National General Group" and that each one "is solely responsible for its own products, rates and claims." So the company name printed on your policy is the one handling your claim. Reading it first avoids a call to the wrong line. Not the same as two similar names. National General isn’t Nationwide, and it isn’t The General. If you’re unsure which you have, the card will say. ## WHAT HAPPENS AFTER YOU REPORT IT Photos help. National General’s claims pages ask for photos, and they speed things up. For hail, shoot the hood, roof and trunk from a low angle in daylight, so the dents show. The estimate is a starting number. A quick estimate prices what can be seen. Under PDR lights we count every dent, panel by panel, and send your adjuster a supplement with photos for anything missed. A.A.C. R20-6-801(H)(5) requires an insurer’s estimate to be an amount that can reasonably be expected to repair the car properly, with a copy to you. You pick the shop. You open the claim; we handle the documentation and the correspondence on the repair. On qualifying claims from the October 20–21, 2026 storms we cover the first $1,000 of your deductible; above that, case by case, and we do our best. You drive one of our 30+ free Phoenix loaners, and se habla español at (602) 935-6008. See [hail repair in Phoenix](https://dgcollision.com/hail-damage-repair-phoenix/) for prices and pickup. No comprehensive? Then the claim won’t pay for hail, but a cash repair may still make sense: $75–$200 per dent for dents up to about half-dollar size; larger ones are priced after inspection. National General® is a mark of National General Holdings Corp., an Allstate company. DG Collision Center is an independent repair shop, not affiliated with or endorsed by National General or Allstate. Details are from nationalgeneral.com, checked November 2026. General information, not legal advice. ### National General Claim Open? Text your claim number and a few photos to (602) 935-6008. We’ll set up the repair, the pickup and your loaner, in English or Spanish. Text Damage Photos Call (602) 935-6008 Related Questions ## ASKED ALONGSIDE THIS ONE **Q: What is National General’s claims number?** A: National General lists 1-800-468-3466, and 1-800-848-1777 for policy numbers beginning with INT60 or IM. You can also report a claim online. **Q: Is National General the same as Allstate?** A: National General is an Allstate company, but it’s a separate insurer. Your claim is handled by the National General company named on your policy. **Q: Do I have to use a shop National General picks?** A: No. Arizona law, A.R.S. 20-468, gives you the right to choose any repair facility, and an insurer that suggests one has to tell you that. **Q: ¿Me atienden en español?** A: Sí. Llame o mande un texto al (602) 935-6008, las 24 horas. Vea también nuestra [página en español](https://dgcollision.com/es/respuestas/reclamo-granizo-national-general-phoenix/). Also read: [Allstate](https://dgcollision.com/answers/allstate-hail-claim-phoenix/) · [Kemper / Infinity](https://dgcollision.com/answers/kemper-infinity-hail-claim-phoenix/) · [Progressive](https://dgcollision.com/answers/progressive-hail-claim-phoenix/) · [Enough damage to file?](https://dgcollision.com/answers/do-i-have-enough-hail-damage-to-file-a-claim-arizona/) · [Hail repair in Phoenix](https://dgcollision.com/hail-damage-repair-phoenix/)