# Infinity Claim? Body Shop Lewisville TX | DG Collision

> Yes — we repair Infinity insured vehicles (Infinity County Mutual paper too): direct billing, documented supplements, free loaners, lifetime warranty. Se habla espanol. (972) 219-0864.

- Canonical page: https://dgcollision.com/infinity-body-shop-lewisville/
- This file: Markdown twin of the page above (clean text for AI assistants and crawlers)
- Business: DG Collision Center, 693 Metro Park Cir #20, Lewisville, TX 75057 — (972) 219-0864 (text: 817-907-2822) — since 1978
- Hours: Mon–Fri 8:30am–5:30pm, Sat 10am–1pm, closed Sunday · 24/7 towing · 4.9/5 on 500+ Google reviews
- Full site index for assistants: https://dgcollision.com/llms.txt
- Last generated: 2026-08-14

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# INFINITY CLAIM? SU RECLAMO, EN SU IDIOMA. YOUR CLAIM, IN YOUR LANGUAGE.

Yes — we repair Infinity-insured vehicles all the time. Direct billing, supplements documented at teardown, ADAS calibration through our specialist partners, free loaner cars, written lifetime warranty. Infinity built a national name doing one thing better than anyone: serving Spanish-speaking drivers well — by its own account, no carrier offered more resources in Spanish. That standard shouldn’t drop at the body shop door, and here it doesn’t: your estimate, your paperwork, and your adjuster calls can run entirely in Spanish or English, start to delivery. And your policy’s paper has a Dallas return address — Infinity County Mutual, written right here in the metroplex.

The Brand That Speaks Your Language

Direct billing to Infinity — you typically pay the deductible, once

Infinity County Mutual paper — written in Dallas, handled identically

Se habla español — del presupuesto a la entrega

4.9★ · 500+ Google reviews · since 1978

TL;DR

Infinity is the non-standard carrier that made language its specialty: a national auto insurer — born in Birmingham, Alabama, spun out of American Financial Group’s agent-sold auto business in 2002 and taken public in February 2003 — that built its reputation serving Spanish-speaking drivers, claiming more Spanish-language resources than any carrier in the business. Since July 2018 it’s been part of the Kemper family (a roughly $1.4 billion acquisition) while keeping its own name on the card — the family’s whole story lives on our [Kemper claims page](https://dgcollision.com/kemper-body-shop-lewisville/) — and its Texas paper is close to home: Infinity County Mutual Insurance Company is written in Dallas. What this page adds is the shop-side match: your entire claim can run in the language you think in — presupuesto, papeleo, llamadas con el ajustador, entrega — Spanish or English, no translation gaps, because a claim loses accuracy every time it changes languages mid-stream. The mechanics are our standard ones: file the claim, hand us the claim number, and we bill direct — teardown photographed, one comprehensive supplement, genuine parts argued in writing under Insurance Code §1952.301, your out-of-pocket typically your deductible, once. If your policy is liability-only, it pays for the other person’s car, never yours — our [liability-only guide](https://dgcollision.com/guides/liability-only-car-damage-texas/) (also [en español](https://dgcollision.com/es/guias/seguro-solo-responsabilidad-civil/)) maps every scenario. Free loaner from our 50+ fleet, no day limit, written lifetime warranty, Lewisville since 1978.

- The language specialist — Infinity’s own claim to fame: more Spanish-language resources than any carrier. Our floor matches it, estimate to delivery.

- A Kemper company since 2018 — same name on your card, bigger machinery behind it; the family pair lives on our Kemper page.

- Dallas paper — Infinity County Mutual is written in the metroplex your claim happens in.

- File in the language you think in — nothing gets lost in translation, and neither does your claim.

- §1952.301 speaks both languages — shop choice and parts protections are identical on every Texas auto policy.

- One number out of pocket, typically — your deductible, once; Infinity pays the approved balance direct to us.

Reviewed by [Shah Jiwani](https://dgcollision.com/about/shah-jiwani/) · Owner, DG Collision Center
Updated August 22, 2026
I-CAR Gold Class · PPG Certified

## How Infinity Claims Work At An Independent Shop

The mechanics are the ones we run every day: file the claim with Infinity, hand us the claim number, and we take it from there. Direct billing, complete teardown documentation, one comprehensive supplement with photos and factory procedures attached, every adjuster conversation handled for you. You typically pay your deductible; Infinity pays the approved balance straight to us. Whether your card says Infinity or Infinity County Mutual — the Dallas-written Texas paper — it’s the same family and the same claim.

Here’s the thing about language in a collision claim that nobody says plainly: a claim loses accuracy every time it changes languages mid-stream. A customer describes the crash in Spanish to a friend who relays it in English to an adjuster who writes it in insurance-speak — and three translations later, the file says the wrong panel. Infinity understood this on the coverage side; it built a national brand on serving Spanish-speaking drivers in their own language. We match it on the repair side: the walk-around, the estimate, the supplement conversations, the delivery paperwork — all of it can run in Spanish, start to finish, with no translation gaps. One language, one accurate file, one clean claim. English works exactly the same way. The point is that you choose — and nothing about your repair gets thinner in either direction.

Still deciding whether to file at all? Our [insurance-rates guide](https://dgcollision.com/guides/hail-claim-insurance-rates/) and [file-or-pay guide](https://dgcollision.com/guides/file-claim-or-pay-out-of-pocket/) walk the money side honestly — and the core guides live [en español](https://dgcollision.com/es/guias/) too.

## The Brand That Speaks Your Language, Explained

The company: Infinity is a national non-standard auto specialist with a specific origin — it was assembled in Birmingham, Alabama from American Financial Group’s agent-sold auto insurance business and taken public in February 2003. What made it famous wasn’t the corporate story; it was a strategic bet most carriers never made: serve Spanish-speaking drivers well — agents who speak the language, documents that read naturally, service that doesn’t treat translation as an afterthought. By Infinity’s own account, no insurance company offered more resources in Spanish. In July 2018, Kemper acquired Infinity in a roughly $1.4 billion deal — and kept the name, because the name was the asset. The family’s full story, including how a specialty carrier chose this exact lane, lives on our [Kemper claims page](https://dgcollision.com/kemper-body-shop-lewisville/); both sides of the house get identical treatment here.

The Texas detail worth knowing: your policy likely rides on Infinity County Mutual Insurance Company paper — and that entity is written in Dallas. The brand may be national, but the Texas book is administered in the same metroplex where your fender got bent. Practically, it means the claims operation behind your policy prices DFW labor, DFW parts markets, and DFW hail seasons as its home territory — and so do we. The rights that don’t change: [§1952.301](https://statutes.capitol.texas.gov/Docs/IN/htm/IN.1952.htm) applies to every auto policy written in Texas, in both languages — shop choice is yours, and no insurer can limit coverage by the brand, type, kind, age, vendor, supplier, or condition of parts. If anything leans on your choice, our [shop-choice guide](https://dgcollision.com/guides/insurance-recommended-body-shop/) has the exact scripts.

## Your Infinity Claim, Step By Step

| Claim Stage | What Infinity Does | What We Do |
|---|---|---|

1. File — in your language

Takes the claim by phone, online, or through your agent — in Spanish or English

Or start with us: we’ll walk the damage and the filing with you, en español o en inglés, so nothing is lost before the claim even exists

2. First estimate

Photo-based or walk-around — visible damage only

Treat it as an opening number; schedule drop-off and your free loaner

3. Teardown

Waits on documentation

Full teardown and blueprint — every hidden finding photographed and itemized against factory procedures

4. Supplement

Adjuster reviews — typically 2–5 business days per cycle

One comprehensive, photographed supplement; we handle every adjuster follow-up

5. Repair & delivery

Pays the approved total minus your deductible, direct to the shop

Repair, refinish, post-repair scan, specialist-partner ADAS calibration, detail, delivery — explained in your language, with our written lifetime warranty

The stage that decides an Infinity claim is #1 — the filing, in the language you think in. Most claim problems we untangle didn’t start at the teardown; they started in the first phone call, when a detail crossed a language line and landed wrong in the file — the wrong corner of the car, the wrong intersection, the wrong day. Filed cleanly once, in Spanish or English, a claim runs on rails; filed through translation gaps, it spends weeks getting corrected. That’s why our claim table starts before the claim does: bring us the damage first if you’d like, and we’ll make sure the story enters the system right. The mechanics live in our [supplements guide](https://dgcollision.com/guides/insurance-estimate-final/) and on the [collision repair page](https://dgcollision.com/services/collision-repair/).

Real Results

## ONE CLAIM, CERO PERDIDO EN LA TRADUCCIÓN

Drag the slider. A family sedan’s front end — filed cleanly, torn down, documented, supplemented, and billed direct to the carrier.

Before
After

#### Front-End Rebuild — Filed Once, Filed Right

Pictured: a customer’s Honda Accord — the everyday front-end claim, filed cleanly the first time; torn down, documented, supplemented, and billed direct to the carrier; the customer paid the deductible, nothing more

### ¿Prefiere Empezar En Español?

Llámenos o mande fotos por texto — el presupuesto, el papeleo y las llamadas con su ajustador de Infinity corren completos en español. Or start in English; the claim runs identically either way. Free loaner reserved at drop-off.

Common Questions

## INFINITY CLAIMS FAQ

**Q: Does DG Collision Center work with Infinity claims?**

A: Yes — we repair Infinity-insured vehicles all the time: direct billing, teardown-documented supplements, and every adjuster conversation handled for you, in Spanish or English. We’re an independent shop with no carrier partnerships, and there’s only one standard of work here — in either language.

**Q: Is Infinity still its own company?**

A: The brand is alive and on your card; the ownership changed in 2018. Infinity — the Birmingham-built national non-standard specialist that went public in February 2003 — was acquired by Kemper in July 2018, a roughly $1.4 billion deal, and Kemper kept the Infinity name because the name was the asset: a reputation for serving Spanish-speaking drivers better than anyone. Same card, bigger machinery behind it. The family’s whole story lives on our [Kemper claims page](https://dgcollision.com/kemper-body-shop-lewisville/), and both sides of the house get identical treatment here.

**Q: My card says Infinity County Mutual. Is that Infinity?**

A: Yes — and it’s the local detail worth smiling at: Infinity County Mutual Insurance Company is the Texas underwriting entity, and it’s written in Dallas. The county-mutual structure is how most carriers write Texas personal auto; what’s unusual here is the return address. Same family, same claims process, your §1952.301 shop-choice rights fully intact, and we bill it identically: direct billing, documented supplements, done.

**Q: Can my entire claim really run in Spanish?**

A: De principio a fin, sí. The walk-around, the written estimate, the teardown findings, the supplement conversations with your Infinity adjuster, the delivery paperwork — all of it can run in Spanish at this shop, with no translation gaps and nothing thinned out. This matters more than it sounds: most claim tangles we untangle started when a detail crossed a language line and landed wrong in the file. One language, one accurate file, one clean claim. [Nuestro sitio en español](https://dgcollision.com/es/) covers the whole process, and the estimate is free in both languages.

**Q: Do I have to use a body shop Infinity recommends?**

A: No. Texas Insurance Code §1952.301 puts shop choice with you on every auto policy written in this state, and it bars insurers from limiting coverage by the brand, type, kind, age, vendor, supplier, or condition of parts — and the statute reads the same in both languages. A recommendation is allowed; steering past your stated choice isn’t. Tell the adjuster the car is going to DG Collision Center, hand us the claim number, and the rest is our job. If anyone leans on you, our [shop-choice guide](https://dgcollision.com/guides/insurance-recommended-body-shop/) has the exact scripts.

**Q: I only carry liability with Infinity. Who pays for my car?**

A: Honestly, in one line: liability pays for the other person’s car — never yours. If the other driver caused the crash, their carrier owes for your repair. If the fault was yours, or the other driver fled or carries nothing, your own collision or comprehensive coverage steps in — and if your policy doesn’t include those, the repair becomes a cash conversation we price honestly from our published cost tables, in your language, no lectures. Our [liability-only guide](https://dgcollision.com/guides/liability-only-car-damage-texas/) maps every scenario — and it exists [en español](https://dgcollision.com/es/guias/seguro-solo-responsabilidad-civil/) too.

**Q: An Infinity-insured driver hit my car. What do I do?**

A: Report the claim to Infinity with the other driver’s policy information, and know the shape of a third-party claim: it pays after the carrier confirms its driver was at fault and covered — every carrier works this way — so documentation is your leverage, and ours is thorough in both languages. If the liability process runs slower than your life can wait, your own collision coverage can pay first while subrogation recovers your deductible. The [not-my-fault guide](https://dgcollision.com/guides/accident-not-my-fault/) maps both routes, and we run either one from here.

**Q: What’s my out-of-pocket — and do I get a loaner?**

A: Typically one number: your deductible, once — Infinity pays the approved balance directly to us. Using your own shop doesn’t meaningfully slow anything down: claims move at the speed of documentation, and complete, photographed, itemized supplements are the format adjusters approve fastest. A free loaner from our 50+ fleet carries you for the full duration, no day limit — when your policy includes rental coverage we bill your insurer for the loaner, and when it doesn’t, you still pay nothing (si su póliza incluye cobertura de renta, se la facturamos a su aseguradora; si no, usted no paga nada). And on qualifying claims, deductible assistance is legal on Texas auto repairs with honest billing; our [deductible guide](https://dgcollision.com/guides/do-i-have-to-pay-my-deductible/) explains the mechanism.